Business Analysis and Process Studies
Provided Strategic Consulting services to evaluate business processes for various major North American and German utility companies to ensure integration of new technologies into embedded base systems maintained and enhanced current operations. Documented utilization cases and business scenarios that must be supported and provided integration studies to ensure operations enhancements met business objectives.
Business Development / Executive Coaching
Partnered with business owner of sole proprietorship to transform periodic consulting engagement into a boutique consulting firm. Provided consulting and executive coaching in business plan development, marketing strategy and growth initiatives as the business evolved. Served as project manager for the execution of these plans and the implementation of business tools. Developed unique processes for client deliverables and implemented business tools to automate processes and reduce overhead. Increased revenue by over 400% in first year.
Project Management and Software Development Methodology
Designed and implemented software development and project management methodology for Electronic Publishing company’s E-business division. Analyzed existing business processes, identified process inefficiencies and resource gaps. Implemented new business process and project management methodology for all phases of system development from sales through customer support. Designed matrix management structure and implemented resource pools to meet the operational needs and coordinated a reorganization of management and staff.
Remote Client Support Services
Established and managed facilities to provide network and IT management support for over 800 customer users, including a 24×7 helpdesk for utility dispatch centers and IT departments and a network monitoring system for real-time monitoring by clients.
Advised on product specifications, competitiveness and emerging market conditions for major North American Insurance Company. Performed competitive analysis of 30+ potential competitors and partners. Advised product changes to add features to meet emerging needs company had not considered, to increase competitive strength and to add compatibility with industry’s ACORD document standards and emerging industry-wide automated work flows. Identified critically important need for integrating with Document Management Systems, Content Management Systems and Marketing/Sales Management Systems work flows leading to cross-industry market opportunities. Developed 3 year plan for future product development roadmap.
Artificial Intelligence-Based Problem Solving Software
Conceived and developed artificial intelligence-based problem solving software. Responded to market demand for tools to quickly resolve problems in a high leverage way with desktop and server computers. Designed a breakthrough, high-performance inference engine for a product that discovered and solved configuration problems for desktop computers. No similar technology existed at that time which could meet performance requirements. Defined products for three separate market segments: desktop, professional and enterprise. Designed and developed a process driven relational marketing system to maintain constant awareness of the state of prospects and customers to support continuous marketing initiatives. Developed marketing communications, produced packaging and ad designs, tracked sales and collected customer feedback for future product planning. Defined direct and channel marketing strategies, which included setting up distribution with top 11 US and international distributors; developing relationships with several dozen US and international resellers; and creating internal direct marketing capability that eventually outsold all other channels combined, due to effectiveness of our relational marketing systems. The company enjoyed industry recognition for its achievements and a customer base of more 120,000 users.
Created a successful business from a kernel idea, which consisted of working with clients from a sales and service oriented background to take their idea and develop it into a viable business. The project required continuous team development in all phases over a 22 month period. Main responsibilities included developing and managing a project plan for extensive research and planning activities prior to company launch. Developed a work breakdown structure, estimated time and resource requirements and projected cost to obtain $400K advance from investors. Developed & managed project plans for execution of the business plan post company launch. Developed detailed plans to build the company from scratch, including business process design and operational and customer-facing software systems development. Designed the company’s enterprise, application and technical architectures, which included multiple databases, web-based applications and interfaces for the company’s two web sites. Planned, defined and designed 8 major business processes and supporting systems for dealing with consumer clients, financial services professionals and financial services companies.