Mr. Zatkovich is an eBusiness Director and Patent Consultant specializing in Telecommunications, Internet / eCommerce technology. Ivan brings over 28 years experience in a diverse set of technologies including early Computer Video Graphics, early Network Gaming, CTI (Computer Telephony Integration), eCommerce, and Web multi-media publishing (content, images, audio/video streaming). Expert and technology consulting for Verizon, Deustche Telekom, McGraw-Hill web publishing, Warner Brothers Media publishing, and Electronic Arts.

Mr. Zatkovich has designed and developed Network Communications systems, Telecommunication applications, RF transmission interfaces, and transmission over powerline. He has also participated in ISO and ANSI standard committees for communication transmission protocols and data storage standards. Ivan has testified on cases involving Remote control of Video signal controllers, channel switching for Video on Demand, and Media Streaming network technology.

Testifying Experience

Mr. Zatkovich has 11 years experience providing expert testimony for patent litigation and software contract disputes in Telecommunications, eCommerce, Network Media applications Computer technology, providing expert reports, depositions, and trial testimony. Ivan’s expert analysis was instrumental reaching a $35 million settlement for I2 against Oracle in a Sales Force / Supply chain patent litigation. He testified in an ecommerce patent suit in South Africa where the judge sided with (and cited) the expert on all 36 points of contention in the case. Mr. Zatkovich is a seasoned expert who’s testifying experience encompasses several areas of litigation including Expert Reports, Deposition, Trial Testimony, and Hearings (including PTO and ITC).

Director / Project Manager
13 years
Managed 6 to 35 mWember teams. Software development, systems Integration, critical path management, PMP/CMM methodologies.

Telecommunications
11 years
Computer Telephony Integration (CTI) since 1984. Call Center, IVR, ACD, VoIP, and Unified Messaging (Verizon, Bell Canada, PTT Netherlands, and Mercury Communications).

Video, Multi-Media, Communications & Signal processing
7 years
Video firmware, Media Streaming, Web publishing, Video on Demand. Developed early Ethernet signal collision detection, High speed parallel and serial communication drivers, analog to digital signal processing for peripheral and device control. (Digital Equipment Corporation, Tanning Technology, Utility partners)

Internet, ecommerce
8 years
Commercial and high volume content websites, web marketing and personalization, search engine optimization, Storefront, fulfillment systems, B2B/B2C portals, ERP/supply chain. (Warner Brothers, Caldwell Banker, AAA Travel, Pro Marine)

Expert Witness
9 years
Expert testimony and damage assessment for ecommerce litigation, internet & software copyright, telecommunications. Over 24 cases providing expert reports, depositions, & trial testimony.

Professional Experience

2000 to Present – Principal Consultant – eComp Consultants – Tampa, FL

• Provide consulting on design and development of software product development, and ecommerce technology.
• Provide technology consulting and expert support for telecommunications, internet, and ecommerce applications in the areas of:
  Patent portfolio evaluation, market valuation, identification of potential prior art, and licensing opportunities.
• Independent consulting for Alcatel-Lucent (AT&T Bell Labs) to review, recommend, and rate Alcatel’s extensive Patent portfolio specifically in the area of telecommunications and web-based ecommerce.
• Patent litigation consulting for telecommunications and internet technology patents.
• Software contract and due diligence consulting for disputes involving custom software projects.
• Internet publishing and copyright consulting for web content management and licensing.
• Commercial websites, search engine, and web marketing strategies.
  Sample clients include: Alcatel-Lucent, LogicLink, NWI Corp, Jones Day, Finnegan Henderson, Fish & Richardson, Cozen O’Connors, Morrison Foerster

2007 to 2008 – Global Web Manager – Smith & Nephew Inc. – Clearwater, FL

• Smith & Nephew is a global manufacturer of medical, wound, orthopedic, and surgical supplies. Smith & Nephew has facilities in 33 countries and maintains 35 websites for different product areas and country marketing.
• Designed the Smith & Nephew corporate web architecture for all intranet, extranet, and internet sites.
  Directed a staff of web professionals in developing and managing 35 individual Smith & Nephew websites maintained in the US and 14 countries for both Smith & Nephew clients and internal users.
• Managed and maintain the 650 domains currently owned by Smith & Nephew
• Optimized search engine ranking and website meta tagging.
  Developed corporate technology and IT standards and policies including:
  Created web hosting agreements and IT service contracts (SLAs)
  Defined web development standards
  Researched page ranking, redirection, and domain optimization strategies

2002 to 2007 – eBusiness Director – Eva-Tone, Inc – Clearwater, FL

• Eva-Tone is a $45M commercial multimedia company specializing in ecommerce and marketing solutions, media and content customization, order processing and fulfillment, print & web publishing, CD & DVD manufacturing. Director of EBusiness Department delivered Audio, Video and other Media distribution solutions. Automated web publishing & content management systems. Clients include: McGraw-Hill, Warner Brothers Music, Capital One
• Manage large commercial web-sites, Internet Storefronts, and eCommerce processing
• Develop Content Management and Media Systems for web large publishers
• Hosting of Audio & Video streaming sites

1999 to 2002 – eBusiness Engagement Manager – Tanning Technology and IMRGlobal

• Tanning Technology is an international systems integrator specializing in network infrastructure and channel integration for financial markets and the insurance industry.
• Proposed and managed eBusiness and Internet infrastructure projects focused on client and user personalization, data mining, and web marketing practices.
• Client web engagements proposed and managed:
  GEICO – Development of Integrated IVR and Web call center (multi-media contact center)
  Eckerd Pharmacy – Developed eBusiness and web marketing for personalized client web content.
  Hartford Insurance – Integrated 3 tier online claims processing & subrogation with legacy systems
  Citicorp Bank – Network infrastructure and communication system design.
  Smith Barney – Developed remote access network infrastructure & wireless PDA financial system
  Medwerks – Created medical insurance clearinghouse, MDs centrally process insurance payments

1996 to 1999 – Director of Network & Customer Support – Utility Partners, Inc. – Tampa, FL

• Utility Partners developed and customized utility company software for scheduling service appointments, assigning and routing mobile workforce (field technicians), and dispatching and coordinating resources during power outages.
• Implement transmission of Powerline for meter read and device monitoring.
• Created a 24×7 Helpdesk for Utility dispatch centers and IT departments
• Developed system and network monitors for real-time client system monitoring
• Perform RF signal testing for mobile terminal testing transmission and reception

1987 to 1996 – Project Manager: Telecom Software – GTE Data Services (currently Verizon) – Tampa, FL

• GTE was an $8B Telecommunications company and formed the Commercial Services division to customize their telephone business software to sell to other telephone companies internationally.
• GTE was an $8B Telecommunications company and formed the Commercial Services division to customize their telephone business software to sell to other telephone companies internationally.
• Managed large product implementations for Telecom billing, service order, and Switch management.
• Developed project proposals, and provided client pre-sales support.
  Created project plans, managed resources, and set expectations for customer delivery projects.
• Specific projects managed:
  Mercury Communication – setup Service Bureau to bill their new intelligent network services.
  PTT Netherlands – managed $5M inter-carrier billing project for PTT Netherlands
  Bell Canada – developed Pricing Plan & Table Management system
  Deutsche Telekom – designed and developed a German billing prototype system.
  Received GTE personal best award.

1980 to 1987 – Software Engineer / Technical Lead – Digital Equipment Corp. – Maynard, MA

• As Technical Lead, led the development of manufacturing automation and control software. Projects Included:
  Supply Chain, CAD/CAM – Designed system to retrieve parts information from circuit board CAD design. Developed a parts ordering system based on expected volumes.
  Pick & place automation – Automatically program IC insertion machines. Developed system to determine IC insertion order, generate machine instructions, and download program to machine.
• As Software Engineer for embedded controllers and video subsystems, designed and developed PDP-11 operating system and device drivers.
  Designed and developed CTI drivers for Digital Equipment’s PRO-350 for creation of Telephone management system (TMS).
• Developed Telephone Interactive Menu, Answer, and Playback
• Designed and developed disk controller firmware and device drivers for Floppy disk and Winchester disk drivers.
• Designed and enhanced Video controller firmware and layered graphics system for PRO-350.
• Enhanced high-speed DecNet drivers for Synch, Asynch, and Parallel communications.
• Network Manager for all RSX-11 development systems and DecNet network hub

Focus Areas

Bank/Sweep accounts
Call and Contact Center automation
Content personalization
Credit Card Prepaid card processing
eCommerce internet marketing Billing and Payment processing
Electronic transactions
ERP supply chain
High volume content websites
Insurance Claims processing
Internet publishing
IVR Speech recognition
Search engine optimization
Software copyright